Questions? We’ve Got You.

1. What is Timpi?

Timpi is a premium UK virtual assistant agency founded in 2017. We match businesses, founders and individuals with experienced, executive-level virtual assistants for both professional and personal support.

2. Where is Timpi based?

Timpi is based in the UK with a Cobham, Surrey office and a London (Paul Street, EC2A) office. All of our virtual assistants are UK-based.

3. Who founded Timpi?

Timpi was founded by Stephanie Sheargold, who launched the business at 27 after leaving a corporate career in the City. What started as a solo VA practice has grown into a team of rigorously-vetted, high-calibre assistants serving 100+ clients across the UK and internationally.

4. What makes Timpi different from other VA agencies?

Timpi operates a rigorous, personalised matching process; not a job board. Every VA is selected from our rigorously vetted roster of VAs and matched to clients based on skills, personality and working style. Our VAs are executive-level professionals equivalent in experience to a £40-60,000 salaried hire, and our low turnover rate means clients enjoy long-term, consistent relationships.

5. Is Timpi only for businesses?

No. Timpi serves both business clients and lifestyle clients. Business support includes diary management, inbox management, office management and operations support. Lifestyle support covers household management, family concierge, travel planning and event organisation.

6. Does Timpi work with clients outside the UK?

Timpi primarily serves UK-based clients but does work with international clients on an incidental basis.

7. Has Timpi won any awards?

Yes. Timpi has won the 2020 Best Lifestyle Management & Virtual Assistant Award for SMEs and the Prestige Awards’ Virtual Assistant Company of the Year – London & South East Central 2026/27.

8. What is a virtual assistant?

A virtual assistant (VA) is an experienced remote professional who provides administrative, operational or personal support. Unlike a freelancer on a task platform, a Timpi VA is a dedicated professional matched specifically to you, working as an extension of your team or household.

9. What is the difference between a virtual assistant and a personal assistant?

The role is essentially the same. A virtual assistant performs the same tasks as a traditional PA or EA but works remotely. The key difference is flexibility and cost: you get executive-level support without the cost of a full-time salary, office space or employment overheads.

10. What is an executive assistant?

An executive assistant (EA) is a senior-level administrative professional who provides high-level, strategic support to founders, directors and senior executives. Timpi’s VAs operate at executive assistant level, with a minimum of five years’ experience in administrative or EA roles.